REFUNDS, RETURNS & REPLACEMENTS

At Scoopland, we want you to enjoy every purchase with confidence 💛

Damaged or Faulty Products:
If your item arrives damaged or faulty, please contact us within 14 days of delivery.
Once we’ve reviewed your claim (photos required), we’ll offer either:
• A full refund (including original shipping costs), or
• A replacement at no extra cost

For damaged or faulty items, Scoopland will cover the return shipping costs.

Change of Mind:
We do not offer refunds or exchanges for change of mind purchases.

Need Help?
If you believe you’re eligible for a refund or replacement, please email our Customer Service team at info@scoopland.com.au with:
• Your order number
• Clear photos of the item

All requests are assessed on a case-by-case basis, and we will do our best to provide a fair and fair outcome.

Consumer Rights:
This policy is provided in addition to your rights under the Australian Consumer Law.

Please note: We do not accept returns for opened or consumed food products unless faulty.